Refund policy

Your satisfaction matters to us. If something is wrong with your order,
email our support team at contact@egrkit.com. We will work with you to fix
it. Please contact us first to get return or exchange approval and the
correct return address before you ship anything back.

Order cancellation

You may cancel an order until it has shipped. If you have already paid and
need to change or cancel your order, contact us within 12 hours of placing
the order. Once packaging or shipping has started, the order can no longer
be canceled.

Damaged or missing items

If an item arrives damaged or with missing parts, email contact@egrkit.com
with a description of the issue and photos of the product and the shipping
box (especially if the box is crushed or dented).

We will respond within 48 hours on business days and let you know whether
we will send a replacement or issue a refund.

Non-returnable items

Some items cannot be returned, including modification accessories and
custom products. Please contact us if you have questions about a specific
item.

We cannot accept returns on sale items or gift cards.

Returns

All order issues must be reported to us within 30 days of delivery. Unless
a product page says otherwise, you may return items purchased from EGRKIT
within 30 days of delivery.

After we approve your return request, our customer service team will email
you the return address. The return address depends on where your order
shipped from (our U.S. warehouse or our warehouse in China). Do not ship a
return until you receive that email.

Returned items are fully refundable when they are sent back in the same
condition in which they were delivered. Based on the condition of the
returned item, EGRKIT reserves the right to issue a partial refund, or to
decline the return and send the item back to you without a refund.

Exchanges

Defective items, or items we shipped in error, may be returned or exchanged
with return shipping covered by us. We will do our best to provide an
exchange or replacement when requested, but we cannot guarantee that
inventory will be available. Email contact@egrkit.com to submit your
request.

Shipping charges for returns

Except for defective items or items we shipped in error (see Exchanges
above), you are responsible for return shipping costs and for packing the
item securely. The original outbound shipping cost will also be deducted
from your refund.

Refunds

After we receive your return, we will inspect and process it within 3–5
business days. When processing is complete, we will refund your original
payment method. Your bank or card issuer may take an additional 5–7
business days to post the refund.

For help, contact contact@egrkit.com.